Question 1

What file format should I submit for printing?

Accepted Answer

We accept PDF, AI, EPS, and high-resolution PNG or JPG files. Vector formats (PDF, AI, EPS) are preferred for the best quality, especially for large format prints. Files should be at 300 DPI minimum.

Question 2

Do you provide design services?

Accepted Answer

Yes, we offer full design services. Our experienced design team can create custom artwork from scratch or work with your existing logos and brand materials. Design fees vary based on complexity.

Question 3

What resolution do my images need to be?

Accepted Answer

For best results, images should be 300 DPI at full size. For large format prints viewed from a distance, 150 DPI is acceptable. Low resolution images will appear pixelated when printed.

Question 4

Can I use images from the internet?

Accepted Answer

Most internet images are too low resolution for quality printing. Additionally, many are copyrighted. We recommend using licensed stock photos, professional photography, or vector graphics.

Question 5

What color mode should my files be in?

Accepted Answer

All files should be in CMYK color mode for printing. RGB colors may shift when converted to CMYK. If you are unsure, our prepress team will convert and send you a proof for approval.

Question 6

Do I need to include bleed in my artwork?

Accepted Answer

Yes, please include 0.25 inches of bleed on all sides for any print that will be trimmed. This ensures no white edges if there is slight movement during cutting.

Question 7

Can you work with Word or PowerPoint files?

Accepted Answer

We prefer print-ready formats like PDF. If you only have Word or PowerPoint files, export them as high-quality PDFs before submitting. Note that fonts and formatting may shift unless embedded properly.

Question 8

What if I only have a low-resolution logo?

Accepted Answer

We offer logo vectorization services. We can recreate your logo as a high-resolution vector file suitable for any size print. Contact us for a quote.

Question 9

Do you accept files from Canva?

Accepted Answer

Yes, but please download your Canva design as a PDF with all fonts and graphics embedded. Sending the file as PNG or JPG may result in lower quality.

Question 10

How long does shipping take?

Accepted Answer

Standard shipping is 3-5 business days. Expedited 2-day and overnight shipping are available at additional cost. Local pickup is also available at no charge.

Question 11

Do you offer local delivery?

Accepted Answer

Yes, we offer local delivery within the Phoenix metro area. Delivery fees vary based on distance and order size. Contact us for a delivery quote.

Question 12

Can I pick up my order?

Accepted Answer

Absolutely. Local pickup is available at our facility. We will notify you via email and phone when your order is ready for pickup.

Question 13

Do you ship nationally?

Accepted Answer

Yes, we ship to all 50 states. Large or heavy items may require freight shipping. We will provide shipping options and costs before finalizing your order.

Question 14

What if my order arrives damaged?

Accepted Answer

We package all orders carefully, but damage can occur in transit. Contact us within 48 hours with photos and we will reprint or refund your order at no charge.

Question 15

What is your standard turnaround time?

Accepted Answer

Most orders are completed in 3-5 business days after artwork approval. Turnaround varies by product. Rush service is available for most items.

Question 16

Do you offer same-day printing?

Accepted Answer

Yes, same-day service is available for select products like business cards, postcards, and small banners. Orders must be placed by 10 AM with print-ready artwork.

Question 17

Can you accommodate rush orders?

Accepted Answer

We offer 24-hour and 48-hour rush services for most products. Rush fees apply. Contact us to confirm availability before placing your order.

Question 18

When does turnaround time start?

Accepted Answer

Turnaround begins once you approve the proof and payment is confirmed. Revisions or delays in approval will extend the completion date.

Question 19

Do you offer installation services?

Accepted Answer

Yes, we provide professional installation for vehicle wraps, window graphics, wall murals, and exterior signage. Installation quotes are provided separately based on project complexity.

Question 20

Can I install the graphics myself?

Accepted Answer

Many products like banners and yard signs are designed for easy self-installation. For vehicle wraps and large wall graphics, we strongly recommend professional installation to avoid bubbles and misalignment.

Question 21

Do you install signs at customer locations?

Accepted Answer

Yes, we offer on-site installation for exterior signs, channel letters, and monument signs. Our installers are experienced and insured.

Question 22

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, checks, and wire transfers. Business accounts may qualify for net payment terms after credit approval.

Question 23

Do you require a deposit?

Accepted Answer

We require 50% deposit for custom orders over $500. Full payment is due before shipping or pickup. Established business accounts may have different terms.

Question 24

Can I get a refund if I cancel my order?

Accepted Answer

Orders can be cancelled before production begins for a full refund. Once production starts, custom orders are non-refundable. We will work with you to make revisions if needed.

Question 25

Do you offer payment plans?

Accepted Answer

Payment plans are available for large projects over $2,000. Contact us to discuss financing options and payment schedules.

Question 26

How do I request a quote?

Accepted Answer

Use our online quote request form, call us, or email with your project details. Include dimensions, quantity, material preferences, and any artwork or reference images.

Question 27

How quickly will I receive a quote?

Accepted Answer

Most quotes are provided within 2-4 hours during business hours. Complex projects may take up to 24 hours. Rush quotes are available upon request.

Question 28

Are quotes binding?

Accepted Answer

Quotes are valid for 30 days. Pricing may change if material costs increase or if project specifications change after the quote is provided.

Question 29

Do you offer volume discounts?

Accepted Answer

Yes, we offer tiered pricing for bulk orders. The more you order, the lower the per-unit cost. Contact us with your quantity needs for a custom quote.

Question 30

How do I place an order?

Accepted Answer

You can place orders online, by phone, or by email. After receiving your quote, submit your artwork and we will send a proof for approval before production.

Question 31

Can I make changes after placing an order?

Accepted Answer

Changes can be made before production begins. Once your job is in production, changes may not be possible or may incur additional fees and delays.

Question 32

Will I receive a proof before printing?

Accepted Answer

Yes, we provide a digital proof for all orders. Your approval is required before we proceed to production. Review proofs carefully for spelling, layout, and color.

Question 33

Can I track my order status?

Accepted Answer

Yes, use our online order tracking system with your order number. You will also receive email updates at key milestones: proof ready, in production, and ready for pickup or shipped.

Question 34

What if I need to cancel my order?

Accepted Answer

Contact us immediately. Orders can be cancelled before production starts. Once production begins, cancellation may not be possible or may result in partial charges.

Question 35

What material is best for outdoor banners?

Accepted Answer

13 oz vinyl is our standard outdoor banner material. It is weather-resistant, durable, and suitable for most outdoor applications. Mesh vinyl is recommended for windy locations.

Question 36

How long will my banner last outdoors?

Accepted Answer

With proper care, vinyl banners last 2-3 years outdoors in typical conditions. Arizona sun can accelerate fading. UV-resistant inks and laminates extend lifespan.

Question 37

What is the difference between vinyl and fabric banners?

Accepted Answer

Vinyl is waterproof, durable, and ideal for outdoor use. Fabric is lightweight, wrinkle-resistant, and better suited for indoor trade shows and events. Both can be printed with vibrant colors.

Question 38

Can yard signs be used in the rain?

Accepted Answer

Yes, our corrugated plastic yard signs are waterproof and weather-resistant. They hold up well in rain, wind, and sun. Stake mounting is included.

Question 39

What is the best material for vehicle wraps?

Accepted Answer

We use premium cast vinyl designed specifically for vehicle wraps. It conforms to curves, resists fading, and can be removed without damaging paint. Lifespan is 5-7 years with proper care.

Question 40

Do you print on aluminum or metal?

Accepted Answer

Yes, we offer aluminum signs in various thicknesses. Ideal for permanent outdoor signage, parking signs, and property markers. Very durable and professional.

Question 41

Can you print custom shapes and sizes?

Accepted Answer

Yes, we can print and cut custom shapes for decals, signs, and banners. Provide your design with a cut line and we will produce it to your specifications.

Question 42

Do you offer die-cut stickers?

Accepted Answer

Yes, we produce custom die-cut stickers in any shape. Available in glossy, matte, or clear vinyl. Perfect for branding, promotions, and product labels.

Question 43

Can you match my brand colors exactly?

Accepted Answer

We can match Pantone colors closely. For critical color matching, we recommend ordering a printed sample. Digital printing may have slight variations from screen colors.

Question 44

Do you print wall murals?

Accepted Answer

Yes, we print custom wall murals up to 16 feet wide and any length. Printed on removable or permanent vinyl. Installation services are available.

Question 45

Do you offer business accounts?

Accepted Answer

Yes, we offer business accounts with net payment terms for qualified businesses. Enjoy faster ordering, account management, and dedicated support.

Question 46

Can I get invoices for my orders?

Accepted Answer

Yes, invoices are provided with every order. Business account customers receive detailed monthly statements.

Question 47

Do you work with design agencies and resellers?

Accepted Answer

Yes, we partner with marketing agencies, design firms, and resellers. Contact us to discuss trade pricing and partnership opportunities.

Question 48

What if I am not satisfied with my order?

Accepted Answer

Customer satisfaction is our priority. If there is an error on our part, we will reprint at no charge. If you are unhappy with an approved proof, we will work with you to find a solution.

Question 49

Do you guarantee color accuracy?

Accepted Answer

We strive for accurate color reproduction. However, digital printing can vary slightly from screen colors. For critical color matching, request a printed proof before full production.

Question 50

What is your reprint policy?

Accepted Answer

If we make an error, we will reprint your order at no charge. Errors in customer-approved proofs cannot be reprinted for free, but we will offer a discount on a corrected reprint.

Frequently Asked Questions

Artwork Requirements

File Formats

Shipping

Turnaround

Installation

Payments

Quotes

Orders

Materials

Custom

Business Accounts

Quality

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Ready to bring your project to life?